At EarthEssence, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our Refund and Return Policy below.

1. Return Eligibility
Products can be returned within 30 days of receipt if they are unopened and in their original packaging. To initiate a return, please contact our customer service team.

2. Return Process
To return a product, please follow these steps:

1. Contact our customer service to request a return authorization.
2. Pack the product securely in its original packaging.
3. Include a copy of your receipt or proof of purchase.
4. Ship the product to the address provided by our customer service team.

3. Refunds
Once we receive your returned product, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.

4. Non-Refundable Items
Some items are non-refundable, including opened products and gift cards. Please check the product description for specific return information.

5. Exchanges
If you would like to exchange a product for a different item, please follow the return process and place a new order for the desired product.

If you have any questions regarding our Refund and Return Policy, please contact us.