Refund and Return Policy

At EarthEssence, we want you to shop with confidence.

We have a hassle-free refund and return policy for all our organic wellness products.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order ID and photos. We promise to resolve the issue quickly with a replacement or refund as you prefer.

Refund and Return Policy: Returns

• Return eligible products within 15 days of delivery.
• You can return your product if it is unused and in original condition.
• Non-returnable items: gift cards, opened products, sale items marked as “final sale”.
• To request a return, contact us with your order number.

Refunds

• We will notify you as soon as we receive and inspect your item.
• Approved refunds – We process refunds within 5–7 business days
• If you haven’t received a refund after 10 days, contact us for help

Return Shipping

• You are responsible for shipping costs on returns unless the item is defective or we sent the wrong product
• Details and our return shipping address will be provided after you start a return or contact us

Need Help?

Questions? Reach us via Email  or see our Contact Page

Read our Delivery Partner Refund and Return. For more details, please review our Terms and Conditions and Shipping Policy.

Frequently Asked Refund & Return Questions:

• How do I request a refund or return?
  • Email [email protected] or fill our Contact form with your order details. Our team will guide you step by step.
• When will I receive my refund?
  • Approved refunds are processed within 5-7 business days to your original payment method
• Can I return an opened or used product?
  • Only unopened products are eligible for returns, unless there is a quality issue.